Returns and Withdrawal Terms
This English text is provided for information. The Turkish version of these terms prevails.
Returns and Withdrawal Terms
These terms apply to all purchases made through www.aydinlatmamagazasi.com.
Right of Withdrawal
Under Consumer Protection Law No. 6502 and the Distance Contracts Regulation:
The consumer has the right to withdraw within 14 (fourteen) days from the date of delivery, without giving any reason and without paying a penalty.
To use this right, written notice must be given to the seller within this period.
Withdrawal notice can be given by one of the following:
- Contact form
- Written notice
Products Excluded from Withdrawal
Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to the following:
- Products specially made to the buyer's wishes or personal needs
(size, color, finish, design or technical features prepared for the buyer) - For custom-made products, returns are not accepted unless there is a production or material defect
- Products that have been installed, used or are no longer resalable
- Lighting products connected to the electrical installation, used or no longer in original condition
- Products with damaged original packaging, or with missing accessories or parts
Return Conditions
Products to be returned must be:
- Unused,
- Undamaged,
- In the original packaging with all accessories,
- Sent together with the invoice
Returns that do not meet these conditions are not accepted.
Shipping Costs
- For returns under the right of withdrawal, if you send the product with our contracted carrier Yurtiçi Kargo, the return shipping is paid by the seller. We share the shipping details when you create your return request.
- If the product is sent with a carrier other than Yurtiçi Kargo, shipping is paid by the buyer.
- If there is no Yurtiçi Kargo branch where you are, the product is collected from you free of charge.
- For defective, damaged or wrongly sent products, shipping is paid by the seller
Refunds
Once we approve the return request and the complete product reaches us:
The price is refunded to the buyer within 14 days at the latest, using the original payment method.